Welcome to NextEbooks. This website and its digital products (Ebooks, Notion Templates, and Spreadsheets) are legally owned and operated by OUBAIDA LLC (“we,” “our,” or “us”).
We take pride in the quality of our digital products and want you to be completely satisfied with your purchase. Please read our refund policy below.
1. 14-Day Money-Back Guarantee In compliance with consumer protection regulations and our payment processors’ terms, we offer a 14-day refund policy. If you are not satisfied with your digital download, you have the right to request a full refund within 14 days of your original purchase date.
2. Eligibility for a Refund We are happy to issue a refund, provide a replacement, or assist you in the following circumstances:
- File Corruption or Technical Flaws: If the file you downloaded is corrupted, broken, or missing essential content as described on the product page.
- Duplicate Purchase: If you accidentally purchase the exact same product more than once.
- Non-Delivery of Product: If you do not receive the download link due to a system error.
- General Dissatisfaction: If the product simply did not meet your expectations, please let us know within the 14-day window.
3. How to Request a Refund or Assistance If you need a refund, or if you are having trouble setting up your template or accessing your ebook, we are here to help!
Please contact our support team at support@nextebooks.com and include:
- Your Full Name
- Your Order Number
- A brief explanation of the issue (including screenshots if you need technical help)
Our team will review your request and get back to you as quickly as possible. Approved refunds will be issued back to your original payment method.
4. Contact Us For any support requests or questions regarding this policy, please reach out to us at:
- Company: OUBAIDA LLC
- Email: support@nextebooks.com